Terms of Conditions

Welcome to mateslife.online! By using our website, placing an order, or engaging with our services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our store. 🕌✨

🏷️ Store Overview

mateslife.online is an online retailer based in the United Arab Emirates, offering:

  • 🧎♂️ Medical Prayer Mats

  • 🌿 Plain Prayer Mats

  • 👑 Premium Prayer Mats

We are committed to delivering comfort, elegance, and ergonomic support in every mat we sell.

2️⃣ Product Information

We strive to ensure all product descriptions, images, and prices are accurate and up to date. However, we do not guarantee:

  • 📦 Exact color accuracy (due to screen differences)

  • 🔁 Availability at all times

  • 💬 Typographical errors (though we aim to fix them promptly)

3️⃣ Pricing & Payments 💳

  • All prices are listed in AED (United Arab Emirates Dirham)

  • We accept secure payments through major debit/credit cards

  • Payments are processed using encrypted and PCI-compliant platforms

  • Prices are subject to change without prior notice

4️⃣ Order Acceptance 🛒

Once you place an order:

  • You will receive an email confirmation 📩

  • Orders are processed within 1–2 business days

  • We reserve the right to cancel or limit orders for any reason (stock limits, pricing errors, etc.)

5️⃣ Shipping & Delivery 🚚

  • We ship only within the UAE

  • Free shipping on all orders via FedEx

  • Orders placed before 4:00 PM (GST) are processed the same or next business day

  • Delivery typically takes 4–6 business days

  • Tracking information is sent via email 🔍

📌 See our full Shipping Policy for more details.

6️⃣ Returns & Refunds 🔁

We accept returns and exchanges within 8 days of delivery:

  • No restocking fees 💸

  • Return labels included in the package 📦

  • Refunds processed within 5 business days

  • Notify us within 48 hours of delivery for damaged or incorrect items 📸

📌 Full details available in our Return & Refund Policy.

7️⃣ Use of Our Website 💻

You agree not to:

  • Use the site for any illegal or unauthorized purpose

  • Attempt to hack, damage, or disrupt the website

  • Copy or reuse our content without written permission

All intellectual property — including logos, images, and product designs — belongs to mateslife.online. 🛡️

8️⃣ Limitation of Liability ⚠️

mateslife.online is not liable for:

  • Delays caused by shipping partners or force majeure

  • Minor variations in product appearance

  • Website interruptions or service outages

Your use of this website is at your own risk.

9️⃣ Governing Law ⚖️

These Terms & Conditions are governed by the laws of the United Arab Emirates.
Any disputes will be handled by the courts of Sharjah, UAE.

🔟 Contact Information

Have questions about these terms?

📧 Email: support@mateslife.online
📱 Phone / WhatsApp: +971 50 740 2100
🏠 Address: Room No. 1402, Rotana Residency, Street A, Al Nabba, Sharjah, UAE

🙏 Thank You

By shopping with mateslife.online, you agree to these terms and support our mission to provide safe, supportive, and spiritual prayer experiences across the UAE. 🌙🕌