Faqs

Welcome to the Mateslife.online Faqs! 🌟 Whether you’re browsing our store or already a valued customer, you’ll find answers to the most common questions about our products, orders, delivery, and policies below. If you need further assistance, our team is always happy to help. 🙌

🛍️ Products & Categories

Q1: What products do you sell?
We offer a variety of high-quality products, including:

  • 🧎♂️ Medical, Plain, and Premium Prayer Mats

  • 🎮 Kid's Toys for fun and learning

  • 🥤 Durable Tumblers for everyday use

All products are carefully selected for quality, durability, and value.

Q2: Are your prayer mats suitable for elderly people or those with joint pain?
✅ Yes! Our Medical Prayer Mats feature extra padding to provide ergonomic support for knees, back, and joints — ideal for elderly users or anyone seeking extra comfort.

🛒 Ordering & Payment

Q3: How do I place an order?
Simply visit mateslife.online, select your product, add it to your cart, and complete checkout using our secure payment system.

Q4: What currency are prices shown in?
💱 All prices are displayed in AED (United Arab Emirates Dirham).

Q5: What payment methods do you accept?
💳 We accept secure online payments via major debit and credit cards and tabby using encrypted and PCI-compliant checkout systems.

🚚 Shipping & Delivery

Q6: Do you ship outside the UAE?
🚫 Currently, we ship only within the United Arab Emirates.

Q7: How long will my order take to arrive?
📦 Orders usually take 7–9 business days for delivery.
🕓 Place your order before 4:00 PM GST (Monday–Friday) for faster processing.

Q8: Which courier handles delivery?
🚛 We use FedEx and other trusted couriers for safe, trackable, and reliable shipping.

Q9: How can I track my order?
🔍 You will receive a tracking number via email once your order ships.

🔄 Returns & Refunds

Q10: Can I return or exchange my order?
✅ Yes! We accept returns and exchanges within 8 days of delivery. Items must be unused and in original packaging.

Q11: Is there a return fee?
✅ Yes! We offer a free prepaid return label  — no restocking fees apply.

Q12: How long does it take to get a refund?
⏳ Refunds are processed within 5 business days after we receive the returned product.

Q13: What if my order arrives damaged or incorrect?
📸 Please contact us within 48 hours of delivery with photos of the item. We’ll issue a free replacement or full refund promptly.

🛡️ Order Safety & Customer Support

Q14: Is my order safe during delivery?
🔐 Absolutely! Orders are:

  • Carefully packaged in tamper-proof materials

  • Shipped via trusted carriers

  • Fully trackable from dispatch to delivery

Q15: How can I contact customer support?
📧 Email: support@mateslife.online
📱 Phone / WhatsApp: +971524769375
🏠 Address: Room No. 1402, Rotana Residency, Street A, Al Nabba, Sharjah, United Arab Emirates

🕋 Still Have Questions?

If you can’t find the answer you need, don’t worry — we’re here to help. Contact us anytime via email, phone, or WhatsApp, and our team will assist you as quickly as possible. 🤝

Mateslife.online – Comfort, Care, and Quality Delivered to Your Door. 🌙