Faq's

Welcome to the mateslife.online Help Center! 🕌 Whether you're browsing or already a customer, here are answers to the most common questions about our products, orders, delivery, and policies. If you don’t find what you’re looking for, feel free to contact us directly. 🙋♂️📞

🧎♂️ About Our Prayer Mats

Q1: What types of prayer mats do you sell?
🧘 We offer three types of premium-quality prayer mats:

  • Medical Prayer Mats – Ergonomic and designed for joint support

  • Plain Prayer Mats – Elegant and traditional

  • Premium Prayer Mats – Luxurious, soft, and crafted with care

Q2: Are your prayer mats suitable for elderly or people with knee pain?
✅ Yes! Our Medical Prayer Mats are designed with extra padding to provide comfort and support, especially for people with joint, back, or knee issues.

🛍️ Ordering & Payment

Q3: How can I place an order?
🛒 Orders can be placed directly on our website: mateslife.online
Just choose your favorite prayer mat, add it to your cart, and proceed to checkout.

Q4: What currency are prices listed in?
💱 All prices are listed in AED (United Arab Emirates Dirham).

Q5: What payment methods do you accept?
💳 We accept secure online payments through major debit/credit cards using encrypted checkout systems.

🚚 Shipping & Delivery

Q6: Do you ship outside the UAE?
🚫 No, currently we ship only within the United Arab Emirates.

Q7: How long does delivery take?
📦 Delivery typically takes 4 to 6 business days.
🕓 Order before 4:00 PM GST (Monday–Friday) for faster processing.

Q8: Which courier do you use?
🚛 We ship with FedEx, ensuring fast, safe, and trackable deliveries.

Q9: How can I track my order?
🔍 You’ll receive a tracking number via email as soon as your order ships.

🔁 Returns & Refunds

Q10: Do you accept returns or exchanges?
✅ Yes! We accept returns and exchanges within 8 days of delivery. The product must be unused and in original packaging.

Q11: Is there a return fee?
🚫 No! We include a return shipping label in your package and do not charge any restocking fees.

Q12: How long does a refund take?
⏳ Refunds are processed within 5 business days after we receive the returned item.

Q13: What if I receive a damaged or incorrect item?
📸 Please notify us within 48 hours of delivery with a photo of the item. We’ll offer a free replacement or full refund right away.

🛡️ Order Safety & Support

Q14: Is my order safe during delivery?
🔐 Yes! All packages are:

  • Tamper-proof and securely packed

  • Shipped with trusted carriers

  • Fully trackable

Q15: Who do I contact for help?
📧 Email: support@mateslife.online
📱 Phone / WhatsApp: +971 50 740 2100
🏠 Address: Room No. 1402, Rotana Residency, Street A, Al Nabba, Sharjah, UAE

🕋 Still Have Questions?

If your question isn’t listed here, don’t worry — we’re happy to help.
Reach out via email, phone, or WhatsApp, and we’ll get back to you as soon as possible. 🤝

🛍️ mateslife.online — Comfort & Care in Every Prayer Mat. 🌙