Terms and Conditions

Last Updated: May 2025

Welcome to mateslife.online! By using our website, placing an order, or engaging with our services, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before shopping with us.

1️⃣ Store Overview

Mateslife.online is an online retailer based in the United Arab Emirates, offering:

  • 🧎♂️ Medical Prayer Mats

  • 🌿 Plain Prayer Mats

  • 👑 Premium Prayer Mats

  • 🎮 Kid's Toys

  • 🥤 Tumblers

We are committed to delivering quality products that bring comfort, convenience, and value to your daily life.

2️⃣ Product Information

We aim to provide accurate product descriptions, images, and pricing across our website. However, we cannot guarantee:

  • 📦 Exact color accuracy due to screen display differences

  • 🔁 Availability at all times, as stock levels may vary

  • 💬 Error-free content, though we promptly correct mistakes if found

3️⃣ Pricing & Payments 💳

  • All prices are listed in AED (United Arab Emirates Dirham).

  • We accept major debit and credit cards through secure, PCI-compliant payment platforms.

  • Prices may change without prior notice due to market conditions or supplier updates.

4️⃣ Order Acceptance 🛒

When you place an order:

  • You will receive an email confirmation once the order is placed.

  • Orders are typically processed within 2–3 business days.

  • We reserve the right to cancel or limit orders for reasons including stock unavailability, pricing errors, or suspected fraudulent activity.

5️⃣ Shipping & Delivery 🚚

  • We currently ship only within the UAE.

  • Free shipping is offered on all orders via FedEx or other reliable couriers.

  • Orders placed before 4:00 PM GST (Monday–Friday) are processed the same or next business day.

  • Delivery typically takes 7–9 business days.

  • A tracking number will be sent via email once your order ships.

📌 See our Shipping Policy for full details.

6️⃣ Returns & Refunds 🔁

  • We accept returns and exchanges within 8 days of delivery.

  • Items must be unused, in original condition and packaging.

  • No restocking fees apply.

  • Prepaid return shipping labels.

  • Refunds are processed within 5 business days after we receive the returned item.

  • Damaged or incorrect items must be reported within 48 hours of delivery with supporting photos.

📌 Full details are available in our Return & Refund Policy.

7️⃣ Use of Our Website 💻

You agree not to:

  • Use the website for any illegal or unauthorized purpose.

  • Attempt to hack, damage, or disrupt the website or its services.

  • Copy, reproduce, or reuse any content, images, or designs without written permission.

All intellectual property, including logos, images, product descriptions, and website design, belongs to Mateslife.online.

8️⃣ Limitation of Liability ⚠️

While we strive for accuracy and timely service, mateslife.online is not responsible for:

  • Delivery delays caused by couriers or external factors.

  • Minor differences in product colors or appearance due to screens.

  • Website downtime, service interruptions, or third-party system failures.

Your use of our website and products is at your own risk.

9️⃣ Governing Law ⚖️

These Terms & Conditions are governed by the laws of the United Arab Emirates.
Any disputes will be handled by the courts of Sharjah, UAE.

🔟 Contact Information

For any questions about these Terms & Conditions, please contact us:

  • 📧 Email: support@mateslife.online

  • 📱 Phone / WhatsApp: +971524769375

  • 🏠 Address: Room No. 1402, Rotana Residency, Street A, Al Nabba, Sharjah, United Arab Emirates

Thank You for Shopping at Mateslife.online

By shopping with us, you agree to these Terms & Conditions and support our mission to deliver Prayer Mats, Kid's Toys, and Tumblers that bring comfort, faith, and joy to your home. 🌙✨